Refund policy

Return policy

All customers are welcomed to return their items within 30 days after receiving their shoes

All item(s) returned must be in UNWORN and original packaging. This means that items should only be tried on a clean carpeted floor and should not be worn inside. 

We request that our customers do not tape, mark or write on the product boxes.

Return shipping

Customers are responsible for the return shipping cost, unless for faulty goods, in which case we will refund the shipping cost as well.

Please note we do not refund your initial delivery charge unless specific circumstances dictate.

We recommend using a trackable shipping service to ensure that the item is returned safely. We cannot be held responsible for items lost or damaged during the return shipment. 

 IVACHY reserves the right to refuse your refund if items are returned in unacceptable conditions.  In such cases, customers will need to arrange their own deliveries to ship the item back.

Return Process

You will need both 1) the order number and 2) your return tracking number and to contact our Customer service Team by emailing ivachy.shopify@gmail.com. We aim to answer you within 24 hours to assist you further to complete your return process.

 Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.
If the return is approved, we will initiate a refund to your original payment method.

Please note that it may take some time for the refund to be processed by your bank or credit card company.

Refund time

All refunds will be credited to the same Debit/Credit card or Pay Pal account with which the order was placed within 3-5 working days of Ivachy receiving the item. However, in some cases, it may take longer to appear on your account depending on your account provider.

Exchanges

If you wish to exchange your purchased item for a different size, color, or style, please contact our customer support team to initiate the exchange process.

Exchange requests are subject to availability. We will do our best to accommodate your request.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return or replacement at no additional cost to you

If you have any questions or concerns regarding our return policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for choosing IVACHY Shoes. We appreciate your business!